DOCOMO gacco Adopts “exaBase Roleplay” as an OEM Solution Provided as “gacco Roleplay”
– Train Sales and Customer Service Staff with AI Avatars Anytime, Anywhere to Address Labor Shortages and Improve Sales Capabilities –

We are pleased to announce that DOCOMO gacco, Inc. (Minato-ku, Tokyo, CEO: Motohiro Sasaki, hereinafter “DOCOMO gacco”) has begun offering the AI avatar role-playing service “exaBase Roleplay” provided by ExaWizards Inc. (Minato-ku, Tokyo, President: Makoto Haruta, hereinafter “ExaWizards”) as an OEM service to corporate clients under the name “gacco Roleplay.”

Japan faces labor shortages and an aging population, necessitating a fundamental re-evaluation of recruitment and training practices. Traditional, time-consuming, on-the-job training (OJT) is becoming increasingly difficult to implement. ExaWizards developed “exaBase Roleplay” with generative AI in response to these challenges and began offering it in April 2024. The service has been adopted in a range of industries, including finance, insurance, real estate, education, IT, and call center operations.

DOCOMO gacco’s goal is to create a world where everyone can choose their own life path by providing learning experiences that leverage evolving technologies such as generative AI. Their services nurture the ability of business professionals to “ask questions and make connections.” They offer training programs like the “AI Prompt Thinking Business Program,” which equips participants to ask “questions with no answers” with generative AI, and curricula designed to enhance essential DX skills for reskilling.
DOCOMO gacco will address the training needs of sales personnel in many industries by adopting “exaBase Roleplay” as an OEM solution and offering it as “gacco Roleplay.”

Features of gacco Roleplay
“gacco Roleplay” offers customizable avatar settings, scenario creation, and scoring tailored to sales scenes to manage trainees at both the corporate and departmental levels.
Avatars
Avatars can be customized for age, gender, occupation, personality, etc., via the admin panel.
Create Unlimited Sales Scenarios
Role-playing scenarios can be created using text in the admin panel.
Track Training Progress
Monitor training volume and performance for each individual.
Provide Feedback
Role-playing results are evaluated on a 100-point scale, with specific feedback on what was done well and what needs improvement. Feedback criteria can be customized for organizational norms and corporate culture.

For more details on “gacco Roleplay,” please visit the following URL:
https://gacco.co.jp/service/ai_roleplay/contact.html

DOCOMO gacco’s Initiatives
DOCOMO gacco operates “gacco,” one of Japan’s largest online video learning services with over 1.2 million members. In 2023, they expanded their corporate services under “gacco for Biz,” providing essential reskilling programs like the “DX Human Resource Development Program” and the “AI Prompt Thinking Business Program.” They also offer the “Liberal Arts Thinking Business Program,” which develops business creativity through history, philosophy, and natural sciences.

*exaBase is a registered trademark of ExaWizards Inc.

【DOCOMO gacco Corporate profile】
Company Name: DOCOMO gacco, Inc.
Location: 6-15 Minami-Azabu 1-chome, Minato-ku, Tokyo
Established: 2009
Representative: CEO Motohiro Sasaki
Business: Operates the online video learning service “gacco®” and corporate training “gacco for Biz”
URL: https://gacco.co.jp/

【ExaWizards Corporate profile】
Company name: ExaWizards Inc.
Location: 4-2-8 Shibaura, Minato-ku, Tokyo, 5F
Established: February 2016
Representative: Makoto Haruta, Representative Director & President
Business: Industrial innovation and resolution of social issues via AI service development
URL: https://exawizards.com/

＜Media Contact＞
ExaWizards Inc. Public Relations: publicrelations@exwzd.com