A Survey of AI Usage Indicates that 30% of Respondents Use Generative AI in Their Daily Work. Usage Increased by 25 Points in 8 Months, and Company-Wide Measures are Key to Increasing Usage Rates.
〜The Usage Rate Increased about 30 Percentage Points with Company-Wide Introduction, and a quarter of all managers surveyed use it in their business-
Exa Enterprise AI, a group company of ExaWizards Inc (Minato-ku, Tokyo; CEO: Takuma Oue; hereafter “Exa Enterprise AI”), conducted a survey on the use generative AI at a Japan Business Federation seminar on December 12, 2023. This was the third time the survey was conducted, following at the end of April and August of this year, and responses were received from 695 respondents from 522 companies. 31% of participants use generative AI in their daily business, an increase of 25 points from the previous survey in April. Another significant increase was that a quarter of the managers surveyed also use it in their work. However, 70% of companies that have had limited roll-outs of AI are not using it effectively.
By providing generative AI services and products to improve the productivity of Japanese companies and organizations, Exa Enterprise AI aims to create a society where people can unlock their potential and face new challenges.
☑︎ 5 levels of utilization – Daily use rose from 7% to 31%, with 70% of respondents using it at Level 4 or above.
The survey classifies generative AI usage in their work into five levels: Level 1 (no interest), Level 2 (interest), Level 3 (trial use), Level 4 (occasional use), and Level 5 (daily use).
31% of Level 5 users responded that they incorporate generative AI in their daily work, a significant increase from 7% from the April survey. Adding Level 4 participants brings the total to 70%, indicating a steady increase. These results show that many companies have moved from trial use to full-scale implementation. To continue growing, companies must find leaders to promote AI and information sharing (prompts, etc.).
When asked how frequently they use generative AI, over 30% of Level 5 users use it five or more times a day, and 80% of users at all levels use it two to four times a day. In the future, there will be a noticeable difference in companies and individuals who become proficient in the use of AI and those who do not.
☑︎Implementation and utilization – 70% of companies with limited AI implementation are not making progress.
There are still major issues in establishing the use of generative AI. Our survey discovered significant differences in AI introduction at companies. 70% of companies with limited AI roll-outs (to personnel who want to use it to specific departments, etc.) responded that the tool was rarely used. Company-wide introduction lowers this number to less than 40%, suggesting that such an introduction is the first step to encouraging use of the system.
We must determine which measures will promote use AI. Our survey of companies with company-wide roll-outs shows that implementing multiple measures to promote usage will result in over half of employees using it. Previously successful measures include “sharing prompts,” “creating departmental use cases,” and “launching specialized departments and projects.” These and other detailed items are presented in the linked report at the end of this document.
☑︎Usage Status by Job Title – Full-scale utilization by management is rising, but promotion at the department head level is an issue.
We asked about usage status by position. 26% of “management level” respondents selected Level 5 (daily use), a significant increase from 12% from the previous survey. 40% of employees were Level 5 users. These results highlight the need for department managers to promote AI to establish it throughout the company.
☑︎ Utilization by Industry: Electricity, gas, and transportation increased significantly, while construction and wholesale/retail decreased.
70% of respondents in each industry surveyed were Level 4 and Level 5 users. 72% of “Electricity, Gas & Transportation” users were at these levels, an increase of over 20 points from the previous survey. “Manufacturing” was also up by 10 points. However, “Construction” and “Wholesale/Retail” decreased from the previous survey. The survey targets were not the same, but we can see the challenges of establishing company-wide and business-specific use of AI.
☑︎ Survey Summary
This survey was administered to 695 participants from 522 companies attending the ExaWizards Generative AI Forum event.
By industry, manufacturing accounted for the highest percentage at 22.4%, followed by IT /Web Services at 22.3%. By department, the DX department had the highest percentage at 25%, followed by the IT department. This indicates that a wide range of departments are interested in using this technology. The department head level also showed a high level of interest at 39%.
☑︎Exa Enterprise AI and ExaWizards Generative AI-related services
Exa Enterprise AI offers exaBase Generative AI powered by GPT-4, a low-cost corporate ChatGPT environment with enhanced security and management features. Approximately 30,000 users are using the service as of December 2023.
We also provide “exaBase IR Assistant powered by ChatGPT” , which automatically generates Q&A for shareholder meetings and other events to support IR operations. We plan to provide full-scale AI assistant services in the HR recruiting domain in fiscal 2024.
【Exa Enterprise AI Corporate Profile】
Company Name: Exa Enterprise AI, Inc.
Location: 1-9-2 Higashi-Shimbashi, Minato-ku, Tokyo, Shiodome Sumitomo Building 21F
Established: October 2023
Representative: Takuma Oue, Representative Director
Business: Planning, development, and sales of products and services for business reform and productivity improvement using AI technologies.
URL: https://exawizards.com/eai/
<Contact for public relations>
E-mail address of the Public Relations Division of ExaWizards Inc.: publicrelations@exwzd.com