ExaWizards Launches “exaBase Role Playing” to Enhance The Sales Capabilities of Organizations
– A New Service to Train Salespeople Anytime, Anywhere Easy Design and Feedback for Finance, Insurance, Real Estate, and other Sales Conversation Scenarios
ExaWizards Inc. (Minato-ku, Tokyo; President & CEO: Makoto Haruta; hereinafter “ExaWizards”) will begin offering “exaBase Role Playing,” a service to enhances the sales capabilities of organizations, in April 2024. Companies can easily tailor exaBase Role Playing to create interactive sales scenarios for finance, insurance, real estate, and other products or services. Users can practice and get feedback on conversations with a simulated AI customer anytime, anywhere. exaBase Role-Playing will improve the user’s sales and compliance skills (deterring inappropriate speech, etc.).
ExaWizards provides product services to improve white-collar productivity via generative AI and voice technology.
☑︎Background and development of AI role-playing
Many companies train salespeople to propose products and services to customers through on-the-job training (OJT). However, issues such as time, manpower, and variations among salespeople can require over a year to train a new salesperson using conventional methods. exaBase Role-Playing provides an AI avatar that allows users to have natural conversations through its voice and generative AI technologies.
Customers can easily use this generative AI to create conversation scenarios and provide precise feedback. exaBase Role Playing is expected to increase sales force strength, ensure compliance, and improve sales representative retention rates.
☑︎Features of exaBase Role Playing
exaBase Role Playing can be used to improve sales skills, compliance, procurement negotiations, new hire and agent training, customer success, and other scenarios. Users can access this cloud-based service to enhance their skills anytime, anywhere. Features include–
Feature 1: Responsive AI avatars
It can take as little as one second for the avatar to respond to the user’s pitch (complicated conversations may slightly delay the avatar’s response). This natural conversational speed develops the user’s response skills.
Screen: The configuration screen for executing role-playing
Feature 2: Support for creating sales scenarios
An exaBase Role Playing administrator can create a sales scenario in as little as 10 minutes. Participants can select scenarios, with the AI avatar assuming the role of a customer. For example, a scenario can be set up to suggest a topic or commercial product after breaking the ice with a simulated new client.
Feature 3: Easy-to-understand feedback and progress management
The progress view suggests sales scenarios and situations to users, and the AI evaluates the conversation and provides feedback on the feedback screen. The AI also provides an overall score based on the results of the scenario and suggests specific areas for improvement. Managers can view the progress and performance of each assignment anytime.
Screen Evaluation and Review Screen
☑︎Fees and Affiliation Structure
exaBase Role Playing will have a basic fee and a pay-as-you-go fee structure based on usage. Consulting services such as scenario creation, operation, and training are also available.
For more information, please contact
https://exawizards.com/exabase/roleplay/
☑︎Future developments
We plan to add additional features to exaBase Role Playing in the future, such as scenario creation based on videos of skilled sales representatives, facial expression analysis, and courses on smartphones.
ExaWizards can also provide other products and services to improve business productivity using its technology and expertise in voice AI utilization. In the future, the company will offer voice-enabled AI chatbots to support sales, reception, and inquiry operations.
【ExaWizards Corporate Profile】
Company Name: ExaWizards Inc.
Location: 4-2-8 Shibaura, Minato-ku, Tokyo, 5F, Sumitomo Realty & Development Mita Twin Building East
Established: February 2016
Representative: Makoto Haruta, Representative Director & President
Business: Industrial Innovation and the Resolution of Social Issues via AI Service Development
URL: https://exawizards.com/
<Contact for public relations>
E-mail address of the Public Relations of ExaWizards Inc.: publicrelations@exwzd.com