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  • ExaWizards Launches "RAGOps," an Application That Improves Generative AI Responses During Operations
    Unsatisfactory Responses Trigger Human Intervention for Additions and Revisions Through exaBase Studio

ExaWizards Launches “RAGOps,” an Application That Improves Generative AI Responses During Operations
Unsatisfactory Responses Trigger Human Intervention for Additions and Revisions Through exaBase Studio

ExaWizards Inc., (Minato-ku, Tokyo, Representative Director & President: Makoto Haruta, hereinafter ExaWizards) now offers “RAGOps,” an application that continuously improves business data response quality through in-house operations. It is now possible to use the AI software development environment “exaBase Studio” to quickly optimize generative AI responses that meet company requirements through the use of available AI models and internal data. The system adopts a Human-in-the-Loop mechanism that allows employees to intervene and correct unsatisfactory responses, making it a practical system for managing specialized documents, providing sales insights, and handling inquiries.

Data integration with generative AI, known as RAG (Retrieval Augmented Generation), allows AI processing and analysis of customer-specific data. However, some companies are reluctant to utilize this integration due to concerns of “not getting the expected results,” “not wanting to allow access to data without viewing rights,” and “worrying about the spread of incorrect answers.”

In response, ExaWizards developed the RAGOps application to be operated and improved in-house with exaBase Studio, allowing internal development of AI software and offering it as one of the templates for exaBase Studio. This allows for the continuous expansion of functions by providing an entry point for components that will be added to exaBase Studio templates in the future. RAGOps provides “quick wins” that give a faster return on investment. Future plans include support for text, images, tables, and handwritten data.

☑︎RAGOps Features
RAGOps allows companies to operate and improve generative AI and data integration with an easy-to-use user interface, offering the following functionalities:

(1) Data enrichment during operations by accumulating user satisfaction feedback in a cache DB, improving response quality and cost efficiency. Low-rated responses prompt operator intervention, enhancing operations with a Human-in-the-Loop design.

(2) Access management by user permissions, generating responses with the appropriate data based on the user’s department, rank, and query subject.

(3) Customizable component addition/replacement by business and data requirements, which allows user to make easy changes during operations.

☑︎Expected Use Cases For RAGOps
– Providing a range of use cases requiring expert knowledge, such as legal document searches.
– Streamlining responses to internal regulations, product manuals, and human inquiries.
– Structuring systems that require continuous data flows for sales knowledge management.

This application will become available to licensed exaBase Studio customers starting May 2024. It will also be offered as a professional service by ExaWizards representatives.

☑︎exaBase Studio Features
exaBase Studio is a development environment that builds AI software by combining internal and external AI models, services, and data. It features an intuitive UI for easy design and development that involves engineers, managers, and other knowledgeable personnel. Its semi-automated development process improves the development workflow, supporting agile, in-house development that “improves while using.”

【ExaWizards Corporate Profile】
Company Name: ExaWizards Inc.
Location: 4-2-8 Shibaura, Minato-ku, Tokyo, 5F, Sumitomo Realty & Development Mita Twin Building East
Established: February 2016
Representative: Makoto Haruta, Representative Director & President
Business: Industrial Innovation and the Resolution of Social Issues via AI Service Development
URL: https://exawizards.com/en/

 <Contact for public relations>
E-mail address of the Public Relations of ExaWizards Inc.: publicrelations@exwzd.com