Basic Policy for Protection of Personal Information

Under the philosophy of “Aiming to solve social issues through AI,” ExaWizards Inc. (“ExaWizards”) provides services and solutions that utilize AI technology and ICT through its AI platform business (analysis of image, video, text, voice, etc.) and AI product business (Care, HR, Fin, Med, Robotics, etc.). We aim to be a company that continues to pursue a happy society.

In developing these businesses, we will handle important personal information (information that can identify an individual, hereinafter referred to as “Personally Identifiable Information (PII)”) of interested parties (including all business associates, including customers) in Japan and other multinational markets. We will handle the following information. In order to fulfill our social responsibility to protect PII, we have established this basic policy and are working to implement and raise awareness of appropriate protection and management measures for PII.

  1. We will comply with national laws, regulations, guidelines and other codes regarding the handling of PII, international data protection laws, including the GDPR (“Laws and Regulations”) and the terms of our contracts with our customers.
  2. We will clarify the purpose of use of PII and collect and use it properly in accordance with the laws and regulations. We will not provide PII to a third party without the consent of the individual or as required by law.
  3. We will not handle PII beyond the scope of the purpose of use of PII and will take measures to do so.
  4. We will endeavor to keep our PII accurate and up to date at all times.
  5. We will take reasonable control measures and take corrective and preventive measures as necessary to prevent unauthorized access, leakage, loss or destruction of PII.
  6. When outsourcing PII to an entity, we will select and supervise an entity with a well-developed management system for handling PII.
  7. If we are entrusted with the processing of PII and act as a PII processor in the public cloud, we will take appropriate control measures.
  8. We will respond without delay and in good faith to requests for notification of the purpose of use, disclosure, correction, addition or deletion of content, cessation of use, deletion, and cessation of provision to third parties regarding PII, unless otherwise required by law.
  9. We will respond promptly and sincerely to any complaints or requests for consultation regarding PII.
  10. We will plan training for the protection of PII and provide appropriate training to our employees on a regular basis.
  11. We will establish an information security and PII protection system and appoint a personal information protection manager to protect PII and work for continuous improvement.

Adopted on October 1, 2017.
Revised on March 29, 2019.
Revised June 22, 2020.
Revised August 31, 2020.
ExaWizards Inc.
Ko Ishiyama, President & CEO

Contact person for PII
  • 5F, Sumitomo Hamamatsucho Bldg., Hamamatsu-cho 1-18-16, Minato-ku, Tokyo, 105-0013
  • ExaWizards Inc.
  • Personal Information Protection Manager: Masato Saito
  • Phone number: +81-3-6453-0510

Handling of PII

  1. Acquisition of PII and Purpose of Use

    We shall acquire and use the following PII within the scope of the following purposes of use. We will not use PII beyond the scope of the following purposes of use, except in cases where we have obtained the consent of the person in advance or where the handling of PII is permitted as an exception under the applicable laws and regulations (e.g., the Personal Information Protection Law, the Law for Identification Number Usage, and other laws and regulations).

    1. Obtained directly from the person in writing or in electromagnetic records, etc.

      ①Customer information
      To provide and manage the Company’s products and services
      To inform you of our products and services or to respond to your inquiries and complaints.
      For identity verification and authentication
      To improve, plan and develop our services
      To conduct campaigns and questionnaires for our services, etc.
      To conduct research to improve our products and services or to conduct marketing research
      ②Information on employees, etc.
      (Executives, employees, temporary and temporary employees, etc.)
      For labor and personnel management, taxation and social security paperwork
      ③Applicant information
      Used for employment screening and induction procedures
      ④Information on subcontractors.
      (Business partner information)
      For business communication, office management and tax-related paperwork (sole proprietors only)
      ⑤Inquiries and other information
      The PII obtained from the inquiry is used to answer and communicate with you.
    2. Acquisition by a method other than the one described in 1 above
      ①Information from contractors
      (Customer Information)
      Operation and management of customer databases, etc.; use within the scope of achieving the purpose of the commissioned work
      ②Inquiries and other information
      (email, telephone, etc.)
      The PII obtained from the inquiry is used to answer and communicate with you.
  2. Provision of PII

    We will not provide PII to a third party except in the following cases. In addition, even if we have the consent of the individual, we will not provide the information related to the personal number for purposes other than those specified by the relevant laws and regulations.

    1. With the consent of the person in question
    2. When required by law
    3. Where the handling of PII is outsourced to a third party in order to accomplish the purpose of use
    4. When disclosure or provision of such information is necessary for the protection of a person’s life, body, or property, and it is urgent
    5. When we receive a formal inquiry from a court, police or other public body in accordance with the law and respond to a request for disclosure or provision
  3. Disclosure of PII, etc.

    Requests for disclosure, etc. of PII held by the Company (notification of the purpose of use, disclosure, correction, addition or deletion of content, cessation of use, deletion, and provision to third parties) should be made by contacting the Company’s Contact We will respond to your request without delay through the prescribed procedures to a reasonable extent.

  4. Shared use of PII

    When sharing PII with others, we will notify the person in advance of the following matters or post a notice on our corporate website or other information that is easily accessible to the person.

    1. Joint use of PII
    2. Items of personal data to be shared
    3. Scope of persons who will share the use of the system
    4. Purpose of use
    5. Name or name of the person responsible for managing the personal data to be shared
  5. For inquiries about PII

    If you have any questions about our handling of PII or our basic policy in general, please contact our PII contact point.

Contact for PII
  • 5F, Sumitomo Hamamatsucho Bldg., Hamamatsu-cho 1-18-16, Minato-ku, Tokyo, 105-0013
  • ExaWizards Inc.
  • Personal Information Protection Manager: Masato Saito
  • Phone number: +81-3-6453-0510

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