ExaWizards Starts to Offer “exaBase FAQ Knowledge Consulting” to Support Creative Business Activities with Intellectual Assets Efficiently Shared and Converted into Explicit Knowledge
—Supporting Taiho Pharmaceutical Co., Ltd. in the “Development of Product Information Database Environment”
ExaWizards Inc., a company that develops AI-enabled services to solve social issues (Headquarters: Minato-ku, Tokyo; Representative Director & President: Ko Ishiyama; hereafter, “ExaWizards”) started to offer the “exaBase FAQ Knowledge Consulting” that supports companies in efficiently sharing and making explicit their intellectual assets through the knowledge management consulting service utilizing “exaBase FAQ,” the AI search engine that offers solutions to all kinds of text-related issues so that they can conduct creative business activities.
In recent years, employee mobility and lifestyle diversification have been more and more common. Under such circumstances, people have come to place more importance on the knowledge management that promotes new innovation and improves productivity by efficiently sharing intellectual assets including the information, knowledge, know-how, and experience owned by organizations and individuals.
However, with conventional methods such as using internal cloud storage or wiki to accumulate and share intellectual assets, the file naming rules must be strictly observed and thoroughly managed, and information retrieval based on the rules is a must, which makes the administrator and the user feel burdened.
Also, when implementing a knowledge management system aiming to come up with a solution to such a bottleneck, it is hard to appropriately make clear the current situation to maximize the effects of knowledge management, and design a task that meets business requirements without members having technical knowledge.
☑︎ Consistent and seamless support to the entire process from the development of a knowledge management environment to the utilization of accumulated data
In order to tackle these challenges, ExaWizards started to offer the “exaBase FAQ Knowledge Consulting,” which conducts knowledge management consultations for organizations using “exaBase FAQ,” the AI search engine that helps solve all kinds of text-related issues such as Qs & As, text classification, and semantic search.
In this service, we help the company efficiently share and make explicit their intellectual assets by utilizing the expertise in knowledge management that we have accumulated through the introduction of “exaBase FAQ” to businesses in a wide range of fields such as staffing service providers, pharmaceutical companies, and trading companies.
We will offer support in a consistent and seamless manner helping the company design a task focusing on the outline of the knowledge management that they target, providing consultation-based support so that they can fully utilize exaBase FAQ, and then assisting them to utilize data for the improvement of other tasks such as reducing the costs for the back-office section and improving sales efficiency through the analysis of the logs accumulated in the AI search engine.
Also, we provide this service to Taiho Pharmaceutical Co., Ltd., to support them in developing a product information database for their sales representatives. On this occasion, we will offer more support to them in various forms aiming to expand the range of use of this service such as increasing the number of products to be registered in the database and developing another database for non-sales employees.
☑︎Service overview
(1) Task design
Focusing on the outline of the knowledge management that the company targets, we support them in analyzing their current status and designing business requirements, tools, and other necessary things in accordance with the items specified below. Also, our support service can be offered to the company in a form of status diagnostics if their knowledge management environment has been already in place.
1. Information design
2. Operation and management
3. UX design
4. KPI design
(2) exaBase FAQ trial
We offer consultation-based support to the company so that they can fully utilize exaBase FAQ after designing a task. By providing hypothesis testing-based support such as reviewing information design, implementing measures for the improvement of information retrieval precision, and building a data analysis cycle in addition to giving guidance on the basic operation procedures of exaBase FAQ to the company, we help them develop an environment where the effects brought about by the introduction of a tool they develop can be verified. Ultimately, we aim to build a system which enables them to operate exaBase FAQ and implement their knowledge management by themselves.
Case 1: UX improvement
We executed embedding so that exaBase FAQ can be directly called on the Salesforce software platform to build an environment where retrieval and operation can be executed at the same time.
Case 2: Improvement of employee information retrieval system
We built an environment which enables a contextual search working with the existing employee information retrieval system to activate the transactive memory.
(3) Utilization of data
We support the company in improving other tasks through the analysis of search logs accumulated in exaBase FAQ.
Case 1: Cost reduction for back-office section
Case 2: Improvement of new employee retention rate
Case 3: Improvement of sales efficiency
☑︎ What is “exaBase FAQ?” <https://exawizards.com/exabase/faq/>
exaBase FAQ is a SaaS solution for knowledge management and chatbot equipped with the AI search engine that supports the user in solving all kinds of text-related issues such as Qs & As, text classification, and semantic search. The AI that can read the context realizes high-precision information retrieval invulnerable to the inconsistent spelling of a key word. It can be used for various purposes such as supporting call center operators and upgrading internal manual search systems.
*exaBase is a registered trademark of ExaWizards.
[ExaWizards Corporate Profile]
Company name: ExaWizards Inc.
Location: 21F, Shiodome Sumitomo Bldg., 1-9-2, Higashi Shimbashi, Minato-ku, Tokyo
Representative: Ko Ishiyama, Representative Director & President
Description of business: Industrial innovation and resolution of social issues through the development of AI-enabled services
URL: https://exawizards.com/
<Contact for public relations>
E-mail address of the Public Relations Division of ExaWizards Inc.: publicrelations@exwzd.com